Empathy is undeniably a gift. A dowry not so widespread in the world population, but necessary. To make the world we live in a bit better and to do our work in a truly professional and useful way. Yes, everyone should develop this special power, that of knowing how to put themselves in others’ shoes, to understand their point of view. But, those who deal with communication. Can empathy be learned and why not find out more info about that? Hard question. It is probably a natural predisposition, but it is a characteristic that can be aspired to. If a friend of yours is telling you about his difficult time, do you immediately start talking about what you’re going through? Here, don’t do it. If you hear a person complain about a situation, do you immediately go for the bribe, judging your condition? Don’t do that either. When you are writing a text, do you come out of your head and try to put yourself in the one who will have to read it? Well, you’ve taken the right path. From daily habits to work vicissitudes, empathy can only be a means of improvement. As a person and as a professional. Ok, great, but how to put all this into practice?